In the event of a refund,
the amount will be credited to the same card from which the previous payment was made.

Eligibility for Refunds

• We accept refund requests for items that meet the following criteria:
  • The item is in its original condition, unopened, and unused.
  • The item is returned within 2 days from the date of delivery.
• Certain products, such as perishable goods may not be eligible for refunds. Please check the product description for any specific refund restrictions.

How to Initiate a Refund

To request a refund, please follow these steps:

• Contact our customer support team via email or phone within 2 days of receiving the product.
• Provide your order number and a detailed explanation of the reason for the refund request.
• If applicable, provide supporting evidence such as photos or videos demonstrating product defects or damage.

Refund Processing

• Once we receive your refund request, we will assess it based on the eligibility criteria mentioned in section 1.
• If your refund request is approved:
  • We will initiate a refund to your original method of payment within 3 business days.
  • You will receive an email notification confirming the refund and the refunded amount.
• Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

Contact Us

• If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at info@sunvetcare.com or +94 77 353 5090 We are here to help and ensure your satisfaction.